Application Support Analyst (Insurance Applications)

Location: Remote or hybrid in Texas, with reporting possible to an office; up to 5% travel for onsite support, conferences, and meetings

Salary: $28.00–$29.00 per hour

Company

Brown & Brown is an insurance organization built around meritocracy, customer service, and inclusive collaboration.

What you will do

• Provide level 2 support for SaaS and custom-built insurance applications using documented procedures and support tools.
• Troubleshoot user access issues, data errors, and other business application problems through chat, email, phone, and in-person interactions.
• Support application conversions, implementations, and software upgrade testing.
• Escalate complex issues to appropriate business and technical teams.
• Educate users on information security best practices and follow application access standards.
• Collaborate with teammates and departments to improve the effective use of Retail Division applications.

Requirements

• Remote or hybrid work based in Texas is required; occasional travel to offices may be needed.
• Associate degree, technical certification, or equivalent experience.
• Foundational knowledge of Microsoft technologies, including M365, O365, and SharePoint.
• 1–2 years of experience in customer service, technical support, application support, or insurance.
• Ability to troubleshoot, solve problems, follow procedures, and communicate clearly with multiple organizational levels.

Nice to have

• Bachelor’s degree in computer science or equivalent experience.
• Knowledge of the insurance industry and SaaS application support.
• Knowledge of CRM software such as Dynamics or Salesforce.
• Experience supporting business applications in a production environment.
• Knowledge of ITIL, Agile, or Scrum frameworks.

Culture & Benefits

• Meritocratic culture focused on initiative and customer outcomes.
• Medical, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and partner discounts.
• Inclusive environment supporting diversity, inclusion, and belonging.