Technical Product Analyst I-Image RPS

Location: Remote, USA

Compensation: $22.50–$23.75 per hour, plus eligibility for commission or an annual performance incentive plan.

Company

hirify.global provides software and related services, including solutions used in financial services workflows.

What you will do

• Monitor the application support queue and take incoming tickets within defined SLA guidelines.
• Provide technical customer service and work client cases through resolution for the supported hirify.global product.
• Record customer interactions, actions, status, next steps, and appropriate Action ID Codes throughout the ticket lifecycle.
• Keep customers and stakeholders updated according to follow-up SLA requirements.
• Participate in calls, meetings, and collaborative case-resolution activities.
• Develop product knowledge through training and independently handle support work.

Requirements

• At least 1 year of help desk or customer service experience.
• At least 1 year of scripting experience with SQL, Progress, PowerShell, or similar tools.
• At least 1 year of basic PC troubleshooting or repair experience.
• At least 1 year of Microsoft Office experience and document creation skills.
• Must be 18 years of age or older.
• Must be located in the USA; the position is remote.

Nice to have

• Image RPS experience.
• Banking, lockbox, remittance, or related financial services experience.
• An associate or bachelor’s degree in IT or a related field, or a programming background.
• Experience with TCP/IP, DNS, workstation or server operating systems, Windows, networking, or antivirus products.
• Experience with CrowdStrike, Carbon Black, managed antivirus, or similar security tools.

Culture & Benefits

• Healthcare coverage including medical, dental, and vision benefits.
• Paid time off, volunteer time off, and holidays.
• Employer-matched retirement plan and employee stock purchase plan.
• Short-term and long-term disability coverage.
• Tuition reimbursement and infertility treatment, adoption, and surrogacy assistance.
• Benefits start on day one and may vary by role, location, or hours worked.