IT Services Specialist (AI)

TL;DR

IT Services Specialist (AI/SaaS): Providing high-quality technical support and infrastructure management for an AI-powered experience orchestration platform with an accent on endpoint management, automation, and AI-assisted diagnostics. Focus on resolving complex service desk incidents, managing device lifecycles, and ensuring a frictionless employee experience across North America.

Location: Menlo Park, CA, USA (Hybrid)

Salary: $31.11 - $54.76 per hour

Company

hirify.global is an AI-powered experience orchestration platform helping organizations deliver personalized customer service and improve operational efficiency.

What you will do

• Act as the escalation point for complex technical incidents not resolvable by the Global Helpdesk.
• Troubleshoot and repair computer hardware, software, and network connectivity issues.
• Manage the end-user device lifecycle, including deployment, operations, updates, and retirement.
• Administer users and devices via Active Directory, Azure AD, and Intune.
• Support A/V equipment and meeting room technologies such as Zoom and Microsoft Teams.
• Maintain accurate asset and software inventory using ServiceNow.

Requirements

• 3-4 years of experience in IT troubleshooting and hardware/software repair.
• Proficiency with Windows OS, TCP/IP, VPN, and enterprise environments.
• Experience with Active Directory, Azure AD, and Microsoft 365.
• Must be based in Menlo Park, CA, USA to provide on-site support.
• English: C1 proficiency required for effective communication across all organizational levels.

Nice to have

• Experience with JamF for Apple device management.
• Familiarity with Mac and Linux operating systems.
• Certifications such as CompTIA A+, Microsoft, or ITIL Foundation.
• Knowledge of cloud and VoIP telephony systems.

Culture & Benefits

• Medical, Dental, and Vision insurance with telehealth coverage.
• 401(k) matching program and adoption assistance.
• Flexible work schedules and work-from-home opportunities.
• Open Time Off and 10 paid holidays.
• August Free Fridays and paid volunteer time.

Hiring process

• Application review by Talent Acquisition and hiring teams.
• Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (maximum of five interviews total).