IT Services Specialist (AI)

Location: Menlo Park, California, United States; on-site support is required as needed, including equipment moves and office relocations. Flexible work schedules and work-from-home opportunities are available.

Salary: $31.11–$54.76 per hour, with potential commission or performance-based bonus opportunities.

Company

hirify.global provides an AI-powered experience orchestration platform used by more than 8,000 organizations worldwide.

What you will do

• Resolve complex ServiceDesk incidents escalated from the Global Helpdesk and maintain ownership through resolution.
• Troubleshoot, configure, install, and repair computer hardware, printers, operating systems, software, and network connectivity.
• Provide hands-on and remote support to users across the US, including discreet and urgent executive support.
• Manage endpoint deployment, updates, operations, retirement, onboarding, off-boarding, and asset inventory in ServiceNow.
• Support Windows, Mac, mobile devices, meeting room technologies, Zoom, Microsoft Teams, Intune, Active Directory, Azure AD, and SharePoint.
• Coordinate with global L3 and L4 teams, manage hardware ordering and invoicing, and participate in after-hours or on-call rotations.

Requirements

• 3–4 years of experience troubleshooting and repairing computer hardware, printers, software, operating systems, and network connectivity.
• Strong customer service, interpersonal, written, and verbal communication skills in English.
• Experience supporting onboarding, user training, and communication with senior IT and business stakeholders.
• Proficiency with Windows and working knowledge of Active Directory, Azure AD, Microsoft 365, and endpoint management tools.
• Basic understanding of TCP/IP connectivity, VPN clients, and enterprise environments.
• Ability to work independently, collaborate globally, and support users across the US.

Nice to have

• Experience with mobile devices, Jamf, Mac or Linux, Intune, Autopilot, ServiceNow, and endpoint analytics tools.
• CompTIA A+, Microsoft, or ITIL Foundation certification.
• Experience with audio/visual systems, Zoom, webinar facilitation, business telephony, cloud, or VoIP solutions.
• Knowledge of IT security, access management, hardware ordering, and invoicing processes.

Culture & Benefits

• Flexible-first working culture with work-from-home opportunities.
• Medical, dental, vision, and telehealth coverage.
• Open Time Off, 10 paid holidays, and a 401(k) matching program.
• Career development, mentorship, learning programs, leadership development, and education support.
• Adoption assistance, fertility treatment coverage, paid volunteer time, and well-being resources.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps.