Sales Support Representative (Software)

TL;DR

Sales Support Representative (Software): Coordinating the end-to-end deal process and providing expert guidance on licensing and pricing for Account Executives with an accent on deal structuring and internal team coordination. Focus on optimizing the sales pipeline in Salesforce and leveraging AI tools to streamline routine operational tasks.

Location: Kuala Lumpur, Malaysia

Company

hirify.global provides a Document Automation Security platform combining Generative AI and Intelligent Document Processing to help government agencies and regulated industries reduce manual work and compliance risk.

What you will do

• Serve as a primary point of contact for Account Executives and Channel Sales regarding products, licensing, and the Global Price List.
• Partner with Deal Managers to structure deals that align with customer needs and internal compliance requirements.
• Maintain and validate opportunity data and quote accuracy within Salesforce (SFDC) to support reliable pipeline reporting.
• Coordinate with Legal, Licensing, Technical Support, and Order Fulfillment to resolve issues and drive deals to closure.
• Utilize AI-enabled tools, such as chatbots and documentation automation, to improve efficiency and accuracy of routine tasks.
• Assemble complete order packages and review purchase orders for accuracy.

Requirements

• Fluent English and local language (Malay) skills.
• Understanding of SOX rules and regulations.
• Ability to prompt AI systems and assess output quality to scale departmental needs.
• Strong customer-service orientation with high attention to accuracy and reliability.
• Strong written and verbal communication skills for interacting with internal teams and external customers.
• Ability to multitask and prioritize demands in a fast-paced environment.

Culture & Benefits

• Equal Opportunity Employer providing a professional and inclusive work environment.
• Opportunity to work with cutting-edge Generative AI and Process Orchestration technologies.
• Collaborative role acting as a critical bridge between Sales, Legal, and Technical departments.