Onboarding Manager (SaaS)

TL;DR

Onboarding Manager (SaaS): Guiding customers from contract signature through successful implementation and go-live with an accent on accelerating time-to-value and ensuring seamless adoption of identity verification solutions. Focus on managing complex stakeholder relationships, coordinating cross-functional delivery teams, and driving operational readiness for enterprise clients.

Location: Must be based in the USA (Remote)

Company

hirify.global is a leading B2B technology provider dedicated to eradicating online identity fraud and financial crimes through AI, biometrics, and machine learning solutions.

What you will do

• Own the end-to-end customer onboarding journey from post-sale handoff to successful go-live.
• Create and maintain detailed implementation plans, milestones, and risk mitigation strategies.
• Coordinate cross-functional activities between Product, Support, Customer Success, and the customer.
• Identify and remove implementation blockers to ensure rapid time-to-value.
• Facilitate workshops, status meetings, and readiness reviews with key customer stakeholders.
• Ensure a high-quality transition of documented customer context and goals to the Customer Success team.

Requirements

• Must be based in the USA
• Proven experience in customer onboarding, implementation, or project management within a SaaS or technology environment.
• Strong ability to manage multiple customer implementations simultaneously.
• Excellent communication, presentation, and stakeholder management skills.
• Technical understanding of APIs, SaaS platforms, and implementation methodologies.
• Experience coordinating cross-functional teams in a fast-paced environment.

Nice to have

• Experience with identity verification, fraud, compliance, or fintech solutions.
• Project management certification.
• Experience working with global enterprise customers.

Culture & Benefits

• Opportunity to work with cutting-edge AI and biometrics technology.
• Collaborative environment valuing integrity, diversity, and empowerment.
• Focus on continuous improvement and scalable best practices.
• Impactful role directly influencing customer health and adoption metrics.