Senior IT Support Engineer (AI)

Location: Remote; must be located in or able to work consistent daily hours matching the Eastern Time Zone (EST/EDT).

Salary: $140K–$170K, with equity options.

Company

hirify.global develops software that modernizes insurance claims processing, including digital claim filing and backend fraud detection.

What you will do

• Provide senior-level remote support for a distributed workforce across macOS, Windows, Linux, and mobile devices.
• Own employee onboarding and offboarding, including account provisioning, group membership, device logistics, enrollment, remote wipe, and access removal.
• Administer Rippling as the core identity provider and MDM, including SCIM connections, workflows, SSO, MFA, configuration profiles, patching, and compliance baselines.
• Operate and extend AI-powered IT automation through Console.com (ARIA), Slack Request channels, and automated access workflows.
• Support endpoint security, access reviews, audit evidence gathering, and compliance programs including SOC 2 Type II, HIPAA, and ISO 27001.
• Maintain IT documentation, asset inventory, runbooks, integrations, and automation initiatives while mentoring teammates.

Requirements

• 5–8+ years of IT support or IT engineering experience, preferably in a remote, SaaS-heavy, compliance-driven environment.
• Proven experience supporting fully remote employees without physical device access and coordinating shipping, returns, and remote device management.
• Hands-on experience with identity and MDM platforms; Rippling experience is strongly preferred, with Okta experience as a plus.
• Strong knowledge of SSO, SAML, SCIM, OAuth, MFA, macOS administration, Windows and mobile troubleshooting, shell scripting, and light automation.
• Experience administering Google Workspace, Slack, Zoom, 1Password, Notion, asset management systems, and Slack-based ticket intake workflows.
• Ability to work consistent daily hours matching the Eastern Time Zone (EST/EDT).

Nice to have

• Experience with Console.com (ARIA), Risotto, Unthread, or similar AI ITSM and Slack-native help desk platforms.
• Experience with Okta and Snipe-IT.

Culture & Benefits

• Fully remote work with support delivered through Slack, Zoom, and remote screen-sharing tools.
• AI-forward and automation-first approach to IT operations.
• Medical, dental, vision, life, short-term disability, and long-term disability coverage.
• Unlimited PTO, paid holidays, and maternity and paternity leave.
• 401(k) contribution of 3% of income, even without an employee contribution.
• Home-office benefits, monthly phone stipend, team events, and regular offsites.