Senior Engineer - Enterprise Systems Support (Fintech)

TL;DR

Senior Engineer - Enterprise Systems Support (Fintech): Delivering high-touch technical support for C-suite executives and managing endpoint infrastructure with an accent on white-glove service and operational excellence. Focus on automating IT workflows using agentic AI and scripting to improve service delivery.

Location: Fort Lee, New Jersey, United States. Must be based in the US (Hybrid/Onsite)

Salary: $70,000 - $90,000

Company

hirify.global builds the financial infrastructure powering payments, cards, and lending for innovative fintechs and enterprises.

What you will do

• Provide white-glove technical support for C-suite executives, senior leadership, and administrative teams.
• Troubleshoot and manage Windows 11, macOS, Microsoft 365, and mobile platforms (iOS/Android).
• Implement automation using agentic AI platforms, including Claude Code, to eliminate repetitive manual tasks.
• Manage device provisioning, upgrades, and endpoint security compliance standards.
• Participate in Agile sprint planning and backlog initiatives for technology modernization.
• Maintain accurate ticket updates and create knowledge base documentation.

Requirements

• 5+ years of experience in enterprise IT support or desktop engineering.
• Proven experience providing executive or VIP support.
• Proficiency in Windows 11, macOS, and Microsoft 365 (Teams, OneDrive, SharePoint, Entra ID).
• Experience supporting iOS and Android mobile devices.
• Excellent communication skills and the ability to handle sensitive, confidential information.
• Experience working with ticketing systems such as ServiceNow.

Nice to have

• Experience with Microsoft Intune and Jamf Pro administration.
• PowerShell, Bash, or automation scripting skills.
• Knowledge of Microsoft Teams Rooms and collaboration technologies.
• Experience working in regulated financial services or highly secure environments.
• Agile or Scrum project delivery experience.

Culture & Benefits

• Collaborative culture driven by curiosity and purpose.
• Named one of American Banker’s Best Places to Work in Fintech.
• Opportunity to leverage cutting-edge AI tools like Claude Code for operational workflows.
• Dynamic environment balancing operational support with strategic project work.