7 CARD- CX Clients Specialist

Location: Romania, with the team based in Bucharest. Hybrid and remote options are available; remote work is within Romania.

Company

hirify.global operates a workplace wellness platform connecting corporate employees with fitness, mindfulness, therapy, nutrition, sleep, and wellbeing partners.

What you will do

• Support corporate B2B clients through written channels, including email and chat.
• Resolve complex technical and operational issues involving billing, employee eligibility, and account administration.
• Meet quality, productivity, first-response, and full-resolution SLA targets.
• Follow knowledge bases and operational processes for different contact reasons.
• Collect and synthesize client feedback to identify trends and inform product and service improvements.

Requirements

• Romanian and English proficiency are mandatory.
• Experience in customer experience or customer support across email, chat, and phone channels.
• Experience in a B2B corporate or SaaS environment is preferred.
• Practical knowledge of CRM platforms such as Zendesk or Salesforce.
• Completed high school or technical school; higher education is a plus.
• Excellent grammar, writing, computer, and professional communication skills.

Nice to have

• Fluency in German or Spanish.
• Experience with Google Workspace.
• University or higher education degree.

Culture & Benefits

• Flexible-first work model with hybrid and remote options, depending on the role arrangement.
• Home-office setup reimbursement and a monthly work allowance.
• At least 25 paid vacation days annually, plus tenure-based additional days and public holidays.
• Fully paid parental leave for new parents, including extended leave and a gradual return option for birth parents.
• Wellbeing membership access, learning platforms, development roadmaps, and internal career opportunities.
• Inclusive culture focused on collaboration, open communication, equal opportunity, and employee wellbeing.