Manager, Technical Account Management (Cybersecurity)

TL;DR

Manager, Technical Account Management (Cybersecurity): Leading a high-performing team of Technical Account Managers to ensure customer protection and success with an accent on strategic leadership and customer advocacy. Focus on driving measurable success outcomes, managing escalations, and aligning high-touch engagement with digital customer experience strategies.

Location: Must be based in the USA (Central or Eastern time zone)

Salary: $110,000 - $160,000 per year

Company

hirify.global is a global leader in cybersecurity providing an advanced AI-native platform to stop breaches across all industries.

What you will do

• Build, develop, and mentor a customer-focused team of Technical Account Managers.
• Act as a technical bridge between the company and customers to maximize the utilization of cybersecurity capabilities.
• Manage escalated case resolutions and implement corrective actions based on CSAT results.
• Identify at-risk accounts and coordinate targeted success plans to ensure renewals.
• Partner with the Digital Success Program Manager to align high-touch engagement with digital customer journeys.
• Collaborate with Sales, Marketing, and Product teams to deliver a unified customer success motion in the Americas and LATAM.

Requirements

• Proven experience in a people management role within customer support, success, or technical account management.
• Track record as a successful TAM or CSM managing a large portfolio of accounts.
• Technical understanding of endpoint protection technologies and the broader cybersecurity landscape.
• Bachelor's degree in Computer Science or equivalent relevant work experience.
• Must be located in the Central or Eastern time zone.
• Ability to work remotely and willingness to travel up to 25% of the time.

Nice to have

• Familiarity with digital customer success strategies and tech-touch engagement models.
• Experience collaborating on cross-functional digital programs or customer marketing initiatives.

Culture & Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and paid parental/adoption leaves.
• Professional development opportunities for all employees regardless of level.
• Culture of flexibility and autonomy to own your career.