Client Services

Location: London, London, City of; hybrid

Company

hirify.global is an independent, growing agency focused on delivering effective client work, strong relationships, and commercially sound outcomes.

What you will do

• Lead weekly status calls, manage day-to-day client communications, document decisions, address concerns, and align expectations on timelines.
• Build strong relationships with assigned client contacts and identify opportunities to add value within the client partnership.
• Work with the Client Services Lead and Strategy team to develop client strategies, extract information for actionable briefs, and align activity with business objectives and KPIs.
• Review performance, budgets, market trends, and client-side factors to identify improvements, adjust targets, and recommend where budget should be allocated.
• Support KPI development, forecasting, performance tracking, budget and invoice trackers, purchase orders, and client billing coordination.
• Mentor junior team members and new starters, present client work, share updates, and contribute to team development and culture.

Requirements

• 2–3 years of experience, ideally within a digital, social, or network agency.
• Working knowledge of digital, search, and social channels.
• Strong interest in digital media, AI, paid and owned content, social, and influencer marketing, with examples to demonstrate this interest.
• Highly organised, with strong attention to detail and reliable follow-through.
• Confident written and verbal communicator with a professional and positive approach, able to work with clients from different backgrounds and cultures.
• Collaborative team player who remains calm, curious, and solution-oriented under pressure.
• Proactive, self-starting mindset with the curiosity and drive to take ownership and make things happen.

Culture & Benefits

• Independent and growing agency environment with a commercial mindset.
• Collaborative culture focused on learning from mistakes, continuous development, and driving work forward.
• Commitment to respect, inclusivity, collaboration, and welcoming a wide range of backgrounds, identities, and experiences.
• Support for professional development from the Client Services Lead and senior colleagues.