Customer Service Representative (Dutch & English)

TL;DR

Customer Service Representative (E-commerce): Managing customer queries and mediating disputes for a unique online marketplace with an accent on high-quality support and dispute resolution. Focus on solving complex challenges via chat, email, and phone to ensure customer retention and growth.

Location: Hybrid - Must be based in Lisbon, Portugal (minimum 2 days per week in office)

Salary: €18,000 – €23,000 annual gross

Company

hirify.global is a one-of-a-kind global marketplace dedicated to buying and selling special and curated objects.

What you will do

• Engage and delight buyers and sellers by solving complex challenges and managing complaints.
• Mediate disputes between customers to find mutually beneficial solutions.
• Handle queries across diverse channels including chat, email, phone, and social media.
• Collaborate with Sales, Experts, and other departments to improve the overall Customer Experience.
• Provide valuable feedback to internal teams for service improvements.

Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Professional speaking and writing skills in Dutch and English.
• Must be based in Lisbon, Portugal and able to commute to the office at least 2 days per week.
• Flexibility to work at least 2 weekends a month and some public holidays.
• Availability to work 40 hours per week.
• Strong analytical and critical thinking skills.

Culture & Benefits

• Comprehensive health insurance from day 1, including dental coverage.
• Work From Home allowance to support monthly household bills.
• Commuting costs between home and the Lisbon office are fully covered.
• Learning & Development initiatives with clear development plans and mentorship.
• Inclusive, queer-friendly environment with a diverse team of 60+ nationalities.
• Additional perks like birthday and joining vouchers, and a "Pursue Your Passion" day off.