Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Supporting enterprise customers post-sales to ensure successful product adoption and optimization of complex data platforms with an accent on technical troubleshooting and relationship management. Focus on optimizing production environments, coordinating cross-functional teams, and resolving technical bottlenecks.

Location: Portugal

Company

hirify.global provides high-performance distributed database and cloud infrastructure solutions for enterprise customers.

What you will do

• Support enterprise customers post-sales, assisting with onboarding and product adoption.
• Build and maintain trusted technical relationships with key enterprise accounts.
• Troubleshoot complex technical issues and track them through to resolution.
• Coordinate with cross-functional teams to monitor customer health and mitigate risks.
• Recommend and implement technical best practices for optimizing production environments.
• Document all customer activities, technical issues, and action plans.

Requirements

• Bachelor's degree or equivalent professional experience.
• 1–3 years of experience in a customer-facing technical role.
• Basic proficiency with SQL, Linux, and database systems.
• Familiarity with major cloud platforms (AWS, Azure, or GCP).
• Must be based in Portugal.

Nice to have

• Exposure to Kubernetes.
• Experience working within an Enterprise SaaS environment.

Culture & Benefits

• Opportunity to develop deep expertise in distributed databases and cloud infrastructure.
• Exposure to Kubernetes and modern enterprise customer management practices.
• Collaborative environment working with experienced Technical Account Managers.