Junior Support Analyst (Salesforce)

TL;DR

Junior Support Analyst (Salesforce): Providing technical support and platform maintenance for Salesforce users with an accent on core platform functionality and user needs. Focus on prioritizing support tasks, managing system functionality, and delivering high-quality responsive service in a fast-paced consulting environment.

Location: Hybrid: Must be based in or have a valid work permit for Portugal (attendance 2 days a week in Lisbon or Porto office)

Company

A tech consulting firm focused on matching specialized talent with international partners across diverse tech sectors.

What you will do

• Support day-to-day user and system needs using Salesforce standard objects and core platform functionality.
• Prioritize and manage multiple support tasks simultaneously in a fast-paced environment.
• Deliver high-quality, responsive service to both internal and external clients.
• Ensure user needs are met through efficient platform support and troubleshooting.

Requirements

• 1 to 3 years of experience as a Support Analyst.
• Solid understanding of Salesforce core platform functionality.
• English: B2 level required.
• Portuguese or other EU citizenship, or a valid Portuguese work permit.

Nice to have

• Salesforce Certified Administrator (ADM 201) or Platform App Builder certification.
• Familiarity with Salesforce reporting and dashboard creation.
• Experience with data loading tools such as Data Loader.

Culture & Benefits

• Health insurance and Coverflex meal card.
• Personalized professional growth support via a dedicated career coach.
• Opportunities for career progression within a global network of partners.
• Welcome kit and various special discounts.