Account Manager (AI)

TL;DR

Account Manager (AI): Managing and growing a portfolio of commercial and enterprise clients in the ANZ region with an accent on long-term value creation and product adoption. Focus on building scalable account management playbooks, driving NRR/GRR, and ensuring customer excellence for a leading AI voice technology platform.

Location: Must be based in Australia

Company

ElevenLabs is a leading AI research and product company specializing in voice AI, serving millions of users and thousands of businesses globally.

What you will do

• Build and maintain strong relationships with commercial and enterprise clients in the ANZ region.
• Develop and implement a scalable account management playbook and framework.
• Monitor customer usage and adoption to identify opportunities for revenue expansion.
• Own the full lifecycle of account renewals and expansion within your book of business.
• Measure and improve customer satisfaction and overall experience.
• Track and achieve key account management KPIs including NRR and GRR.

Requirements

• 3-7 years of experience in Account Management or Customer Success within a fast-paced SaaS organization.
• Proven experience owning renewals and expansion for a commercial book of business.
• Strong communication and interpersonal skills for building relationships at all organizational levels.
• Excellent problem-solving and analytical capabilities.
• Customer and product-driven mindset prioritizing client satisfaction and scalability.
• Must be based in Australia.

Culture & Benefits

• Opportunity to define the trajectory of AI at a high-growth, well-funded company.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend for social travel to meet colleagues.
• Annual company-wide offsite in international locations.
• Monthly co-working stipend for remote employees.
• High-velocity, lean, and autonomous team environment.