Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing renewals, expansions, and cross-sell opportunities for commercial customers within the EMEA region with an accent on value realization and platform adoption. Focus on driving net revenue retention, leading executive business reviews, and implementing AI-driven selling strategies.

Location: Hybrid in London, UK (in office 2 days a week)

Company

A revenue platform that infuses agentic AI and conversation intelligence to automate workflows and power GTM teams.

What you will do

• Manage the renewal, expansion, and cross-sell attachment of current commercial customers.
• Build partnerships to ensure value realization and business process optimization of the hirify.global platform.
• Develop account strategy plans using data to drive adoption, utilization, and customer sentiment.
• Lead executive business reviews and manage complex renewal and expansion sales cycles.
• Forecast renewals and expansion pipeline with high accuracy using established methodologies.
• Champion and implement AI-driven selling strategies and tools to deliver measurable revenue outcomes.

Requirements

• 2+ years of experience in account management, customer success, or sales lifecycle management.
• Experience working within a SaaS environment.
• Proven ability to demonstrate value realization and influence product adoption at customers.
• Strong financial acumen to showcase metrics and potential ROI.
• Effective negotiation, communication skills, and executive presence.
• Must be based in London, UK for hybrid work (2 days in office).

Culture & Benefits

• Equal opportunity employer dedicated to hiring diverse teams and "the whole human".
• Collaborative team environment focused on learning new sales trends, methodologies, and case studies.
• Opportunity to work with world-leading enterprise organizations like SAP, Siemens, and Verizon.
• Supportive culture that celebrates wins and shares success stories.