Customer Success Manager, Strategic Agency (AI)

TL;DR

Customer Success Manager, Strategic Agency (AI): Managing complex partnerships with global agencies, GSIs, and consulting firms to drive the adoption of AI search and discovery tools with an accent on executive-level relationship building and multi-market coordination. Focus on translating platform data into strategic AI visibility recommendations and scaling onboarding processes for matrixed organizations.

Location: Hybrid in Salt Lake City, USA

Salary: $110,000 – $140,000

Company

hirify.global, a Sitecore company, helps brands optimize their discoverability and visibility on AI platforms like ChatGPT, Claude, and Gemini.

What you will do

• Manage a portfolio of strategic agency partners, including Holding Companies, GSIs, and global indie agencies.
• Navigate complex, matrixed organizational structures to build relationships across multiple stakeholders and regional teams.
• Conduct quarterly business reviews and content strategy sessions with senior and C-suite stakeholders.
• Translate platform data into strategic recommendations to drive measurable improvements in AI Search visibility.
• Collaborate with the Director of Strategic Partnerships to deliver enablement sessions and training that drive adoption at scale.
• Equip partners with the data and talking points needed to position and sell Scrunch to their own clients.

Requirements

• 5+ years in customer success or account management.
• Substantial experience working for or closely with Holding Companies, GSIs, or large global agencies.
• Proven experience managing multi-stakeholder relationships, including C-suite contacts.
• Experience with global or multi-market account management and coordination.
• Ability to turn technical insights into persuasive, strategic action plans.
• Must be based in or able to work hybrid in Salt Lake City.

Nice to have

• Experience working in early-stage startups or SaaS environments.

Culture & Benefits

• Comprehensive health package: medical, dental, vision, and life & disability insurance.
• Financial wellness through 401(k) and reimbursement for phone and internet.
• Flexible PTO and paid parental leave.
• L&D budget for professional courses and conferences.
• Strong team connection with regular offsites.