Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of customers to drive renewal, expansion, and long-term customer value with an accent on retention outcomes and revenue growth. Focus on building expansion pipelines, conducting executive-level business reviews, and mitigating risk in the renewal cycle.

Location: Remote (USA). Not hiring in California or New York metro.

Salary: $155,000 - $175,000 USD (OTE)

Company

Cloud-native IT operations platform that enables automatic configuration, patching, and securing of endpoints worldwide.

What you will do

• Own renewal and retention outcomes across a defined book of business.
• Build and convert expansion pipeline through upsell and cross-sell opportunities.
• Lead proactive engagement on at-risk accounts and drive the adoption of multi-year agreements.
• Conduct executive-level business reviews focused on customer outcomes and ROI.
• Develop account plans for growth and risk mitigation while maintaining accurate forecasting in Salesforce.
• Partner with CSMs, Support, and Product teams to remove blockers and deliver customer outcomes.

Requirements

• 3–5 years in account management, sales, or revenue roles within the SaaS industry.
• Proven ability to meet or exceed retention and expansion targets with quota accountability.
• Strong commercial instincts and the ability to negotiate, position value, and close deals.
• Experience running executive conversations and influencing key decision-makers.
• Proficiency with Salesforce and modern GTM tools such as ChurnZero or Gong.
• Must be based in the USA (excluding CA and NY metro) and unable to provide visa sponsorship.

Culture & Benefits

• Equity for full-time employees and competitive 401K match.
• Comprehensive health plans with company HSA contributions.
• Flexible PTO and a generous sick time policy.
• Practical perks including internet reimbursement and a $500 home office stipend.
• Inclusive and diverse work environment focused on collaboration and ownership.