Engagement Manager - AI Agents (AI)

TL;DR

Engagement Manager - AI Agents (AI): Leading the end-to-end implementation of VoiceAI and ChatAI for enterprise customers with an accent on customer strategy and value realization. Focus on orchestrating cross-functional delivery pods, managing complex rollouts, and ensuring measurable AI transformation outcomes.

Location: Hybrid (Redwood City, CA)

Salary: $133,000–$149,000

Company

hirify.global is an AI Agents platform for customer experience, designed to help organizations deliver faster and more efficient customer service at scale.

What you will do

• Lead end-to-end AI Agent deployments from discovery and design through to go-live and optimization.
• Orchestrate a cross-functional delivery pod including Experience Designers, AI Agent Engineers, and Telephony Engineers.
• Manage multi-phase AI transformation programs and track KPIs through QBRs to drive continuous value.
• Develop scalable processes, including playbooks, delivery templates, and UAT frameworks.
• Guide enterprise customers through operational readiness, change management, and AI scaling strategies.
• Translate complex AI technical concepts into business outcomes for C-suite and IT executive stakeholders.

Requirements

• 5+ years in enterprise customer delivery, professional services, program management, or consulting.
• Proven experience leading complex enterprise implementations with executive stakeholders.
• Strong understanding of contact center KPIs such as containment, AHT, CSAT, and NPS.
• Experience in SaaS, AI, CX, or contact center domains.
• Must be based in or able to work hybrid in Redwood City, CA.

Nice to have

• Experience with Conversational AI, VoiceAI, RAG systems, or NLU/NLP platforms.
• Hands-on experience with CCaaS platforms like Genesys, NICE, Amazon Connect, Five9, Talkdesk, or Zoom Contact Center.

Culture & Benefits

• Competitive compensation including base pay, performance incentives, and equity ownership.
• Comprehensive medical, dental, and vision insurance for employees and dependents.
• Unlimited flexible PTO and annual company-wide Winter Break.
• 401(k) plan for long-term financial planning.
• Quarterly Lifestyle Spending Account for wellness and professional development.
• Monthly mobile and internet stipend to support hybrid work connectivity.