Senior Delivery Consultant (AI)

TL;DR

Senior Delivery Consultant (AI): Designing and implementing complex, scalable, and secure AWS contact center solutions with an accent on conversational AI (Lex) and cloud architecture. Focus on leading enterprise-scale migrations, integrating REST APIs, and providing technical guidance to customers throughout the project lifecycle.

Location: Must be based in the USA (Boston, Jersey City, Seattle, Arlington, Atlanta, Tempe, Mountain View, or Dallas).

Salary: $153,600 – $207,800 USD annually.

Company

hirify.global Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, powering businesses from startups to Global 500 companies.

What you will do

• Design and implement complex, scalable, and secure AWS solutions tailored to customer needs.
• Provide technical guidance and troubleshooting support throughout project delivery.
• Collaborate with stakeholders to gather requirements and propose effective migration strategies.
• Act as a trusted advisor to customers on industry trends and emerging technologies.
• Share knowledge within the organization through mentoring, training, and creating reusable artifacts.

Requirements

• Bachelor's degree in computer science, engineering, or mathematics.
• 5+ years of experience in cloud architecture and implementation.
• 5+ years of experience as a contact center technology architect or senior developer.
• 3+ years designing and implementing NLP/NLU solutions at enterprise scale.
• 3+ years hands-on coding experience with REST APIs and web services.

Nice to have

• AWS Professional level certifications (e.g., Solutions Architect Professional).
• Experience with automation and scripting (Terraform, Python).
• Knowledge of security and compliance standards including HIPAA and GDPR.
• Experience incorporating generative AI into contact center workflows.

Culture & Benefits

• Comprehensive health insurance (medical, dental, vision).
• 401(k) matching and competitive compensation packages including RSUs.
• Strong focus on work-life harmony and flexible working culture.
• Endless knowledge-sharing, mentorship, and career-advancing resources.
• Inclusive team culture with company-sponsored affinity groups.