Senior Manager, Customer Success (SmarterNotes)

TL;DR

Senior Manager, Customer Success (SmarterNotes) (Healthcare AI): Drive successful implementation, adoption, and long-term value of AI-powered clinical documentation solutions for enterprise health system clients with an accent on executive stakeholder alignment, clinical workflow optimization, and measurable business outcomes. Focus on leading cross-functional initiatives across onboarding and go-live, monitoring client health and utilization trends, and translating product feedback into account growth and product expansion.

Location: Remote (United States)

Salary: $140,000 - 160,000

Company

hirify.global builds an AI clinical documentation platform that helps health systems capture clinical value and improve revenue cycle outcomes.

What you will do

• Manage a portfolio of enterprise health system clients to ensure long-term success, satisfaction, and retention.
• Serve as a strategic advisor to executive, clinical, and operational stakeholders across the client lifecycle.
• Lead executive business reviews, strategic planning, and operational governance to align product performance with client goals.
• Coordinate cross-functional teams (Integration, Implementation, Product, Support, Sales, Clinical) to drive onboarding, implementation, and go-live.
• Drive product adoption by improving utilization, workflow integration, and clinician engagement; report on adoption metrics and financial impact.
• Define client success metrics, monitor contractual objectives, resolve client challenges, and support renewals and account growth.

Requirements

• 7–10+ years of experience in healthcare operations, client success, clinical innovation, healthcare technology, consulting, or project management.
• Bachelor’s degree required (Healthcare Administration, Business Administration, Nursing, Health Informatics, or related preferred).
• Proven experience managing executive relationships within complex health systems.
• Experience leading implementation, adoption, and optimization of healthcare technology, digital health, or AI-enabled clinical solutions.
• Strong understanding of hospital operations, clinical workflows, and physician adoption strategies.
• Ability to communicate effectively with executive, clinical, and operational leadership; strong presentation and facilitation skills.

Nice to have

• Knowledge of healthcare quality, physician workflow optimization, or value-based care initiatives.
• PMP, Lean Six Sigma, or similar certification.
• Master’s degree (MBA, MHA, MPH) or clinical background (RN, PharmD, PA, or other healthcare discipline).
• Experience with Epic, Cerner, or other enterprise EHR platforms.

Culture & Benefits

• Remote-first team: work from anywhere in the U.S.
• Medical, dental, and vision coverage with 75% premium coverage (plan-dependent).
• Paid parental leave: up to 12 weeks for parents.
• Unlimited PTO plus 10 holidays.
• 401(k) with Traditional and Roth options and a 4% match (Fidelity).
• Fast-moving, high-impact environment with minimal bureaucracy.

Hiring process

• Interviews focused on executive stakeholder management, healthcare/clinical workflow understanding, and customer success/implementation leadership.
• Discussion of how experience translates into measurable adoption and business outcomes for enterprise clients.