Issues & Program Manager

TL;DR

Issues & Program Manager: Own issue management end to end and lead critical product initiatives with an accent on root-cause analysis, containment/remediation through closure, and cross-functional execution. Focus on building scalable processes (including automation and AI tooling) and driving product launches with readiness across Product, Engineering, Legal, Compliance, and Operations.

Location: United States (Remote)

Salary: $170K – $200K (Offers Equity)

Company

hirify.global is a consumer fintech platform offering banking, savings, credit cards, lending, investing, and crypto in one place.

What you will do

• Own the Issue Management Program end to end: triage issues, drive root cause analysis, and lead containment and remediation through closure.
• Continuously improve issue and remediation processes, including automation and AI tooling to increase efficiency and documentation quality.
• Partner with Legal, Compliance, Operations, Product, Risk, and Engineering to drive timely issue resolution.
• Manage issue reporting to internal and external stakeholders and track containment/remediation progress.
• Serve as project manager for the most critical product initiatives, ensuring cross-functional readiness for product launches.
• Coordinate with banking and strategic partners as a key point of communication.

Requirements

• 10+ years of experience in technology-based project management, product operations, or related roles in fintech/technology.
• Experience with issues management, regulatory compliance, or risk-adjacent projects, including working within control/audit/policy-driven timelines.
• Strong data skills: pull and interpret reports, build dashboards, and answer operational questions independently.
• Proven ability to lead cross-functional initiatives and drive alignment across multidisciplinary teams.
• Strong communication and executive presentation skills to distill complex topics into clear, actionable insights.
• Ability to operate in ambiguity, manage multiple priorities, and independently drive projects forward in a fast-paced environment.

Culture & Benefits

• Competitive base salary, stock options/equity, and health benefits from Day 1.
• 401(k) plan with company match.
• Remote-friendly (US) with flexible time off (FTO).
• High-growth, mission-driven, inclusive culture with real impact.

Hiring process

• Initial interview with a Talent Partner.
• Technical or Hiring Manager interview.
• Team interview and Executive interview, followed by an offer.