Partner Experience Manager II (Fintech)

TL;DR

Partner Experience Manager II (Fintech/Healthtech): Managing the customer lifecycle and streamlining operations for a SaaS healthtech platform with an accent on client service delivery and process optimization. Focus on enhancing customer self-service capabilities, coordinating contract management, and optimizing business process flows.

Location: Hybrid (25% in office) in Boston, MA; Maitland, FL; or Milwaukee, WI

Salary: $66,800 - $113,700

Company

hirify.global is a fintech and healthtech company specializing in scalable solutions for Consumer Driven Health (CDH) accounts and managed benefits.

What you will do

• Innovate and streamline the Partner Experience role to eliminate redundancies and improve operational efficiency.
• Enhance customer self-service capabilities to establish the company as a leader in scalable healthcare solutions.
• Manage the full customer lifecycle and maintain strong client relationships through proactive service delivery.
• Negotiate and prioritize client requests among technical teams to ensure project objectives are met.
• Review and recommend enhancements to Business Process Flows to optimize application functionality.
• Coordinate contract management and set clear service delivery expectations with partners.

Requirements

• Must be based in or able to work from Boston, MA; Maitland, FL; or Milwaukee, WI (25% in-office hybrid).
• 2-5 years of experience in Client Service Delivery or Account Management within the SaaS industry.
• Experience in the administration of Consumer Driven Health (CDH) accounts, TPA managed benefits, or Health Plans is preferred.
• Bachelor’s degree or equivalent combination of education and work experience.
• Strong communication skills to effectively engage stakeholders from C-suite to technical analysts.

Culture & Benefits

• Flexible work environment.
• Competitive salaries, paid vacation, and holidays.
• Comprehensive health, wellness, and financial benefit packages.
• Robust professional development programs.
• A "People First" culture focused on collaboration, care, and shared success.