Service Delivery Analyst (Project Management)

TL;DR

Service Delivery Analyst (Project Management): Leading client-facing implementation and delivery projects for product and service solutions with an accent on cross-functional coordination and technology-driven delivery. Focus on managing project lifecycles, overseeing budgets and resources, and enhancing client satisfaction through system integration.

Location: Hybrid (Coppell, TX) - assigned to a hirify.global location with flexibility to work remotely 2-3 days per week.

Salary: $100,000 - $130,000

Company

hirify.global is a global fintech leader focused on empowering clients through technology-driven financial services and infrastructure solutions.

What you will do

• Coordinate all phases of client-facing product or service projects from initiation through completion.
• Manage implementations involving capital equipment, enterprise software, and system integration.
• Oversee project schedules, budgets, resources, and deliverables to ensure goals are achieved.
• Partner with cross-functional teams including Sales, Systems Engineering, and Product Development.
• Identify risks, resolve issues, and manage competing priorities throughout the project lifecycle.
• Communicate project status and challenges clearly to stakeholders.

Requirements

• 3-5 years of project management experience in client-facing implementation or delivery environments.
• Solid technical background with the ability to manage complex technology-focused projects.
• Must be based in or able to work from the Coppell, TX office to fulfill hybrid requirements.
• Experience working independently and applying best practices to improve services.
• Strong understanding of business processes and cross-functional collaboration.

Culture & Benefits

• Hybrid work flexibility (2-3 days remote per week).
• Comprehensive benefit offerings.
• Collaborative, engaging, and inclusive work environment.
• Culture that recognizes and celebrates diverse perspectives and empowers associates.