Bilingual Collections Specialist (Spanish)

TL;DR

Bilingual Collections Specialist (Finance): Managing past-due customer accounts and facilitating payment collections with an accent on B2B communication and dispute resolution. Focus on maintaining accurate account records, negotiating payment plans, and collaborating with internal departments to ensure timely financial processing.

Location: Must be based in Westlake, TX (Hybrid; Wednesdays in the office)

Company

hirify.global provides industry-specific business software and services to small and medium-sized enterprises.

What you will do

• Collect past-due or delinquent customer accounts via phone and email.
• Negotiate and arrange payment plans for customers.
• Respond to customer inquiries regarding invoices and provide necessary documentation.
• Escalate disputes to Dispute Analysts and manage unresolved accounts.
• Collaborate with sales, billing, and cash applications teams to resolve account issues.
• Conduct monthly reviews of outstanding balances and recommend actions to leadership.

Requirements

• Bilingual fluency in Spanish and English required.
• Minimum of 6 months of collections experience required.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to work additional evening and weekend hours during month-end and year-end accounting periods.

Nice to have

• B2B collections experience.
• Experience with Salesforce.
• Advanced Excel skills.

Culture & Benefits

• Professional environment within a corporate finance team.
• Opportunity to work across multiple departments including Sales and Customer Support.
• Involvement in critical month-end and year-end accounting cycles.