Collections Specialist

TL;DR

Collections Specialist (Finance): Managing day-to-day collection activities for residential and commercial accounts with an accent on resolving billing disputes and minimizing financial losses. Focus on maintaining accurate A/R reports, negotiating payments with delinquent customers, and ensuring compliance with collection policies.

Location: Onsite in Columbus, OH

Company

hirify.global is a professional staffing and solutions firm.

What you will do

• Contact customers with overdue payments via telephone to negotiate settlements and resolve discrepancies.
• Recommend accounts for third-party collection firms or utility supply termination after exhausting internal efforts.
• Document and monitor collection procedures, policies, and regulatory compliance.
• Maintain and publish daily, weekly, and monthly A/R and collections reports.
• Collaborate with customer service teams to resolve collection-related issues.

Requirements

• Minimum 3 years of collections experience required.
• Must be able to work onsite in Columbus, OH.
• Strong verbal and written communication skills.
• Advanced proficiency in MS Excel and general MS Office applications.
• Ability to evaluate information quickly and formulate conclusions based on sound judgment.

Nice to have

• Bachelor’s degree.
• Experience in the Utilities industry.

Culture & Benefits

• 12+ month contract duration.
• Opportunity for contract extension or conversion to permanent status.
• Professional environment focused on process improvement and accountability.