Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing a portfolio of scaled accounts via a digital-first model to drive onboarding and adoption with an accent on AI feature utilization and customer health monitoring. Focus on accelerating time-to-value, optimizing lifecycle campaigns, and identifying expansion opportunities within a fast-paced SaaS environment.

Salary: $130,000 — $150,000 USD

Company

hirify.global is an AI-native platform building social engineering defenses to protect organizations from phishing, impersonation, and fraud.

What you will do

• Manage a scaled customer portfolio using a digital-first engagement model to accelerate onboarding and time-to-value.
• Monitor customer health, product adoption, and engagement to mitigate risks and identify opportunities.
• Drive the adoption of AI capabilities through targeted campaigns, webinars, and best practices.
• Collaborate with the Digital Programs team to improve lifecycle campaigns and support renewals.
• Identify expansion opportunities and partner with Sales and Product teams to enhance customer experience.
• Maintain precise customer data within Salesforce and dedicated Customer Success systems.

Requirements

• 2+ years of experience in Customer Success, Account Management, or a similar B2B SaaS role.
• Proven track record of managing customer portfolios, focusing on onboarding, adoption, and renewals.
• Proficiency with CRMs (Salesforce preferred) and product usage data analysis.
• Strong written and verbal communication skills.
• Must be authorized to work in the territory of employment; no visa sponsorship available.

Nice to have

• Experience in the Cybersecurity industry.
• Prior experience with B2B SaaS platforms.

Culture & Benefits

• Competitive base salary with commissions and meaningful equity.
• Flexible work environment and remote-first culture.
• Comprehensive health benefits and parental leave.
• Paid Time Off (PTO).
• Opportunity to shape the Customer Success function at a growing Series C company.