Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing SMB customer lifecycles and driving retention through strategic account optimization with an accent on renewal processes and churn reduction. Focus on coordinating billing, managing Salesforce data, and identifying upsell opportunities to grow the customer base.

Location: Remote (Must be based in the United States)

Company

hirify.global is a leader in proactive privacy protection helping security teams reduce their human attack surface by removing exposed personal data from the open web.

What you will do

• Manage ongoing engagement for SMB customers approaching renewal to ensure successful renewal and reduce churn.
• Coordinate billing methods and manage subscriptions to ensure seamless auto-renewals.
• Maintain accurate customer records and data cleanliness within Salesforce.
• Collaborate with Sales and other CSMs to identify and act on upsell opportunities.
• Partner with Finance to ensure invoices and subscriptions are accurate and timely.
• Handle the customer offboarding process for SMB clients.

Requirements

• Must be based in the United States.
• Extensive experience in customer-facing roles.
• Proficiency with Salesforce for record management.
• Strong communication, presentation, and customer relationship skills.
• Ability to work independently in a remote environment.

Culture & Benefits

• Comprehensive health benefits including Medical, Vision, and Dental.
• Generous 401k matching up to 6%.
• 100% work-from-home with a flexible work schedule.
• Paid time off: 20 vacation days, 15 sick days, and 12 company holidays.
• Reimbursements for childcare, fitness, and cell phone expenses.
• Additional perks like birthday time off.