Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of key clients in the US Mid West and West Coast to ensure successful onboarding and adoption of the hirify.globalView platform with an accent on strategic relationship management and ROI delivery. Focus on interpreting warehouse operational metrics, driving account renewals, and collaborating with product teams to expand platform value.

Location: US Remote (requires frequent travel across North America)

Company

An AI and robotics company redefining warehouse automation through real-time data and the hirify.globalView platform.

What you will do

• Lead customer onboarding and implementation processes as the primary point of contact.
• Develop strategic relationships with stakeholders across warehouse operations and leadership teams.
• Deliver onsite and virtual training workshops to ensure full platform adoption.
• Create and manage Success Plans with clear KPIs and milestones to map business goals to usage.
• Monitor account health using usage data to proactively manage risks and ensure retention.
• Identify and execute renewal and upsell opportunities to expand account value.

Requirements

• Proven experience in Customer Success, Solutions Engineering, or commercial post-sales roles within SaaS or data-driven tech.
• Strong commercial acumen with a history of driving account growth and renewals.
• Ability to interpret and explain high-level warehouse and operational metrics.
• Must be based in the US; sponsorship or relocation is not provided.
• Willingness to travel frequently across North America (estimated 1+ day per week).
• Experience working with dashboards and back-end systems for troubleshooting and trend tracking.

Nice to have

• Fluent Spanish speaking skills.

Culture & Benefits

• Culture driven by four operating principles: Performance, Impact, Commitment, and One Team.
• Comprehensive health insurance and 401k plan.
• 20 days of annual leave.
• Social security and other standard corporate benefits.