Technical Support Engineer (Cybersecurity)

Location: New York Office, United States

Salary: $65,000–$75,000 per year, with the final offer based on experience and location.

Company

hirify.global develops AI-driven cybersecurity products that detect and respond to novel, real-time cyber threats.

What you will do

• Respond to customer support requests submitted through the hirify.global Customer Portal.
• Explain software features and help customers use the platform effectively.
• Monitor and support smooth, efficient customer deployments.
• Coordinate between customers and the software development team when product issues arise.
• Support customer-facing teams with the technical aspects of deployments.
• Participate in weekend on-call shifts as needed to maintain 24/7 coverage.

Requirements

• Technical proficiency in troubleshooting and problem solving.
• Strong verbal and written communication, customer service, teamwork, prioritization, attention to detail, analytical thinking, and time management skills.
• Ability to work with data and analytical tools.
• Ownership of individual performance and contribution to team objectives.
• Patience, discipline, adaptability, initiative, and the ability to react quickly and calmly.
• Prior product knowledge is not required; interest in cybersecurity and willingness to learn are essential.

Nice to have

• Understanding of general networking and cybersecurity technologies.
• Experience with support and incident response procedures and practices.

Culture & Benefits

• Extensive training and support for development in the role.
• Fast-paced environment with opportunities to grow beyond role requirements.
• Medical, dental, and vision insurance covering employees and dependents.
• Paid parental leave, life insurance, pet insurance discount, commuter benefits, and 401(k).
• Employee Assistance Program and an emphasis on integrity and accountability.