Strategic Account Manager (Healthcare)

TL;DR

Strategic Account Manager (Healthcare/SaaS): Managing high-value payer partnerships and driving growth within the embedded account base with an accent on data-driven client discussions and operational performance. Focus on identifying expansion opportunities, optimizing transportation solutions, and coordinating contract implementations.

Location: Remote (United States)

Company

hirify.global is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation via proprietary technology.

What you will do

• Act as the primary strategic partner for assigned accounts, fostering long-term client relationships.
• Lead data-driven conversations to optimize membership services and account performance.
• Identify and execute growth and expansion opportunities within the embedded account base.
• Coordinate with Operations to define and monitor performance measures and operational goals.
• Manage contract renewals, new agreements, and ensure operational feasibility.
• Develop operational procedures and project management initiatives tied to client contracts.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in Customer Success or Account Management within healthcare, B2B SaaS, or enterprise technology.
• Experience managing accounts with an Annual Contract Value (ACV) of $500K or greater.
• Strong analytical mindset to interpret data and drive actionable insights.
• Ability to manage multiple stakeholders and build consensus across cross-functional teams.
• Must be based in the United States; willingness to travel up to once per month.

Nice to have

• Background in consulting or solutions architecture.
• Proficiency with HubSpot or other CRM platforms.
• Experience working in fast-paced, high-growth environments.

Culture & Benefits

• Remote-first work environment with a mission-driven focus.
• Competitive salary, annual bonus, and equity options.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Generous PTO, paid company holidays, and paid parental leave.