Senior Account Manager (MSP)

TL;DR

Senior Account Manager (MSP): Managing and expanding a portfolio of Managed Service Provider accounts with an accent on identifying upsell opportunities and driving revenue growth. Focus on building strong relationships with decision-makers, executing commercial growth strategies, and ensuring long-term customer adoption of the product suite.

Location: Vancouver, British Columbia (Onsite)

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software, serving MSPs and internal IT organizations globally.

What you will do

• Take full ownership of a portfolio of MSP accounts to identify and close upsell and cross-sell opportunities.
• Re-engage existing customers and build strong relationships with key decision-makers.
• Develop and execute tailored account plans, including regular business reviews and outreach.
• Monitor product usage metrics to address adoption gaps and drive retention.
• Consistently meet or exceed revenue targets through proactive expansion strategies.
• Partner with Customer Success and Sales teams to ensure a seamless customer experience and maintain accurate pipeline data in Salesforce.

Requirements

• 2-4+ years of experience in account management or relationship-focused sales.
• Proven track record of meeting or exceeding sales targets.
• Strong commercial mindset with experience in analytical forecasting.
• Proficiency in CRM tools, specifically Salesforce.
• Excellent communication, organizational, and interpersonal skills.
• Must be based in or able to work onsite in Vancouver, British Columbia.

Nice to have

• Experience in B2B sales specifically within the Managed Service Provider (MSP) sector.
• Highly motivated, coachable, and resilient personality.

Culture & Benefits

• High-growth, high-performance organizational culture.
• Focus on innovation, accountability, and results.
• Opportunities for professional development in a fast-paced environment.
• Equal employment opportunity employer.