Customer Relationship And Renewals Manager (SaaS)

TL;DR

Customer Relationship and Renewals Manager (SaaS): Managing customer accounts and driving revenue growth through renewals and upsells with an accent on high-volume B2B sales interactions. Focus on building strong client relationships, executing sales campaigns, and collaborating cross-functionally to meet business targets.

Location: Must be based in or able to commute to Mississauga, ON (Hybrid)

Company

hirify.global is a global leader in mobile and IoT management solutions, fostering a culture of innovation and entrepreneurial growth.

What you will do

• Serve as the primary point of contact for clients and prospects, representing the company professionally.
• Manage and grow the scope and value of existing accounts within the database.
• Meet renewal targets, generate price quotes, and identify upsell opportunities for products and services.
• Plan and execute effective sales campaigns targeting the existing account base.
• Handle inbound and outbound communications to promote special offers and resolve customer needs.
• Collaborate with sales executives, channel partners, and marketing teams to support overall sales strategy.

Requirements

• 1+ years of experience in high-volume B2B sales or renewals, ideally within the technology sector.
• Strong phone presence and experience in high-volume customer interaction environments.
• Excellent communication skills in English.
• Aptitude for learning new technologies and maintaining in-depth product knowledge.
• Ability to excel in a team-oriented, collaborative, and fast-paced environment.
• Strong attention to detail with proven problem identification and resolution skills.

Nice to have

• Experience with Salesforce.
• Inside Sales experience.
• Basic knowledge of mobile technology.
• Proficiency in additional languages.

Culture & Benefits

• Emphasis on personal growth, continuous innovation, and a fun work environment.
• Opportunity to work with leading-edge technologies and global tech partners.
• Collaborative and agile team structure.
• Commitment to accessible employment practices and inclusive culture.