Customer Care Agent II (Elevators)

TL;DR

Customer Care Agent II (Customer Support): Managing customer communications and resolving issues with an accent on relationship building and first-call resolution. Focus on processing marketing leads, utilizing CRM tools, and coordinating with regional departments to enhance customer experience.

Location: Atlanta, Georgia, United States

Company

hirify.global is a leading global provider of elevator and escalator solutions.

What you will do

• Handle customer inquiries and complaints via phone, website, chat, and email.
• Process and route inbound marketing leads for products and services.
• Use CRM and Billtrust tools to update customer information and process payments.
• Collaborate with local and regional departments to resolve customer issues.
• Document and track service failures to provide management feedback.

Requirements

• Bachelor’s degree and minimum 1 year of related experience.
• Strong problem-solving skills with critical and creative thinking.
• Understanding of marketing automation.
• Proficiency in Microsoft Office Suite.
• Experience with CRM tools (preferred).

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) Retirement Savings Plan with company match.
• HSA and FSA options.
• Paid time off: 15 vacation days, 11 paid holidays, and sick leave.
• Company-paid life, disability, and AD&D insurance.
• Tuition reimbursement and parental leave.