Associate, Technical Customer Care (Proptech)

TL;DR

Associate, Technical Customer Care (Proptech): Managing inbound technical inquiries and resolving complex application issues for real estate industry clients with an accent on system troubleshooting and cross-functional escalation. Focus on providing high-quality support, validating scripts, and maintaining detailed documentation within CRM systems.

Location: Must be based in Dallas, TX

Salary: $34,400–$41,600 USD

Company

A global leader in property intelligence, providing data and technology solutions to the real estate ecosystem.

What you will do

• Manage inbound technical inquiries and act as a primary point of contact for clients.
• Troubleshoot and resolve complex application issues across multiple internal systems.
• Collaborate with Client Success, Product, and Sales teams to handle escalations.
• Validate and execute scripts in applications like SQL and Azure.
• Generate custom reports and document all research and resolutions in the CRM.
• Provide timely follow-up to inquiries according to established SLAs.

Requirements

• High School Diploma or GED required.
• 3+ years of applicable technical or customer support experience.
• Strong problem-solving skills and ability to communicate technical information to non-technical audiences.
• Proficiency in technical applications and tools, specifically SQL.
• Ability to work effectively in a cross-functional and geographically distributed team.
• Dependability and consistency in meeting attendance schedules.

Nice to have

• Experience in the real estate, mortgage, or appraisal industry.

Culture & Benefits

• Comprehensive health coverage including medical, mental health, and wellness support.
• 401(k) retirement plan with company match.
• Generous PTO, 11 paid holidays, and paid parental leave.
• Annual well-being stipend and tuition assistance.
• Inclusive work environment focused on professional growth and innovation.