Customer Support Specialist (Foodservice)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Support Specialist (Foodservice): Representing loyalty rewards programs and manufacturer clients to foodservice operators with an accent on client relationship management and data processing. Focus on coordinating with cross-functional teams, conducting high-volume phone communications, and ensuring accurate database updates.
Location: Becker, MN. Unable to offer work sponsorship for this role.
Company
RealTime Solutions, a brand of , merges data intelligence with marketing to help Fortune 500 food manufacturers identify growth opportunities in the foodservice industry.
What you will do
- Represent clients and loyalty rewards programs professionally to foodservice operators.
- Manage day-to-day operations for client and internal programs based on customer goals and strategies.
- Collaborate with internal resources and cross-functional teams to meet objectives and deadlines.
- Perform accurate data entry, transaction processing, and database updates.
- Conduct inbound and outbound phone and email outreach to educate operators on available tools and services.
- Drive increased participation in company programs.
Requirements
- Must be based in or able to work in Becker, MN.
- Must have valid US work authorization (no sponsorship provided).
- Ability to spend 80% of working time on phone-based communications.
- Proficiency with Microsoft Office 365, specifically Excel.
- Excellent verbal and written communication skills with a professional demeanor.
- Ability to multitask, prioritize, and work independently in a fast-paced environment.
Nice to have
- 2+ years of customer service or order processing experience.
- Previous experience working with CRM systems.
- Knowledge of the foodservice industry.
Culture & Benefits
- Comprehensive medical, dental, and vision insurance from day one.
- 401(k) plan with company match.
- Company-paid life insurance and FSA.
- Flexible PTO policy with no accrual requirement.
- Strong emphasis on training and professional development.
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