Technical Support Representative

TL;DR

Technical Support Representative: Providing technical assistance and troubleshooting for assistive communication solutions with an accent on customer service and issue resolution. Focus on managing incoming support requests via phone, email, and chat while maintaining accurate documentation in the company database.

Location: Must be based in the US (Remote). Shift hours: Monday-Friday 12:30pm-9:00pm EST.

Company

A global leader in assistive communication solutions dedicated to empowering people with disabilities to express themselves and connect with the world.

What you will do

• Answer incoming calls, emails, and chat requests to provide technical assistance.
• Deliver training and troubleshooting support to address customer concerns.
• Document all interactions and customer information in the call center database.
• Arrange product repairs and escalate complex issues when necessary.
• Maintain professional communication and composure during stressful situations.

Requirements

• Must be based in the US and available for the 12:30pm-9:00pm EST shift.
• High School diploma required; Associate Degree in Information or Computer Science preferred.
• Strong interpersonal, oral, and written communication skills.
• Proficiency in Windows navigation and Microsoft Office (Word, Outlook).
• Ability to adapt communication style to meet the needs of diverse callers.

Nice to have

• Previous call center experience.
• Fluency in Spanish or French.
• Experience with Win CE operating systems.
• Familiarity with database applications and relational databases.

Culture & Benefits

• Collaborative work culture that values individuality and diversity.
• Opportunity to make a direct impact on customers' lives.
• Global company environment with a clear, impactful purpose.
• Flexibility to balance professional growth with personal life.