Senior Manager, Service Delivery (Benefits Administration)

TL;DR

Senior Manager, Service Delivery (Benefits Administration): Delivering high-quality client implementations and ongoing service excellence for a cloud-based benefits administration platform with an accent on strategic client partnership and complex system configuration. Focus on optimizing service delivery processes, leading complex implementations, and driving continuous improvement in client outcomes.

Location: Remote (US)

Salary: $90,000–$120,000

Company

hirify.global is a leading benefits administration company providing tailored cloud-based solutions to simplify employee benefits management for thousands of companies.

What you will do

• Develop and maintain strong strategic and operational relationships with assigned clients.
• Lead complex client implementations, including requirement gathering and benefits system configuration.
• Serve as the primary point of contact for complex client needs and lead recurring stewardship meetings.
• Execute and oversee system testing to ensure accurate configuration and production readiness.
• Collaborate cross-functionally with Product, Development, and Call Center teams to meet client deliverables.
• Act as a subject matter expert and provide informal guidance and peer support to team members.

Requirements

• Must be based in the United States.
• Bachelor's degree or an equivalent combination of education and experience.
• 6+ years of experience in benefits administration and direct client service.
• Proven experience working within a benefits administration platform or HRIS environment.
• 3+ years of project management experience supporting complex client initiatives.
• Advanced Microsoft Excel skills (VLOOKUPs, Pivot Tables, core formulas).

Culture & Benefits

• Remote-first, office-friendly work environment.
• Comprehensive health, dental, and vision insurance plans.
• Employer-sponsored retirement savings programs.
• Annual corporate bonus of 15%.
• Opportunities for professional development and career growth.
• Inclusive workplace culture focusing on excellence and accountability.