Billing & Account Services Specialist (Fintech)

TL;DR

Billing & Account Services Specialist (Fintech): Managing account services and subscriber retention for a global financial platform with an accent on billing, refunds, and cancellation handling. Focus on utilizing AI-assisted support tools to resolve administrative inquiries efficiently while maintaining high customer satisfaction.

Location: Remote (Global)

Company

hirify.global is a leading global financial platform serving over 50 million monthly users with real-time market data, tools, and insights.

What you will do

• Handle cancellation requests with a service-first mindset, offering relevant alternatives to retain subscribers when appropriate.
• Independently assess and process refund requests based on internal eligibility guidelines and subscription terms.
• Manage inquiries across email and live chat, utilizing internal AI tools to draft responses and translate languages.
• Act as the first point of contact for global users, resolving administrative issues and routing complex technical questions.
• Assist users with payment method updates, invoice explanations, and subscription management.

Requirements

• 2+ years of experience in Customer Support within a high-volume digital environment (SaaS, Fintech, or E-commerce).
• Proven experience in subscription-retention, win-back, or cancellation-save conversations.
• English proficiency (C1+) is required for all written communication.
• Strong decision-making skills with the ability to analyze billing history and apply company policy fairly.
• High level of tech and AI adaptability, including comfort with AI-assisted communication and admin dashboards.
• Administrative precision and attention to detail when handling sensitive user data and payments.

Nice to have

• Experience with ticketing systems like Zendesk or Intercom.
• Background in subscription-based services and auto-renewal models.
• Fluency in additional languages (Spanish, French, German, etc.).

Culture & Benefits

• Opportunity to work with a top-tier Fintech brand and a premium product (InvestingPro).
• Access to cutting-edge AI support tooling to reduce repetitive tasks.
• Supportive management style with a democratic culture that values employee feedback.
• Fully remote work environment with a truly multicultural team.
• Focus on long-term partnerships and professional growth opportunities.