Customer Care Manager (Fintech)

Location: Barcelona, Spain; hybrid workplace

Company

hirify.global is a European fintech company providing a finance workspace with banking and financial tools for small and medium-sized businesses.

What you will do

• Own non-VIP customer tickets for the French market across chat, email, and occasional video calls.
• Investigate account activity, company profiles, and transaction history to resolve complex issues.
• Recommend products and solutions based on customer needs.
• Partner with Product and Tech to resolve bugs and evaluate feature requests.
• Improve CRM workflows, internal databases, and other operational processes.

Requirements

• Previous customer-facing experience in customer care or a similar role.
• Professional written and verbal communication in French and English is required.
• Strong problem-solving skills and the ability to handle ambiguous situations independently.
• Ability to read documentation, learn independently, and investigate issues in detail.
• Interest in using AI tools to improve productivity and rethink workflows.
• Availability to work outside standard office hours and on weekends when required.

Culture & Benefits

• Hybrid work in Barcelona within a European fintech environment.
• Rapid progression from foundation-level work to full-scope expertise.
• Autonomy over customer tickets and improvement projects after training.
• Career paths toward product work, project ownership, and other specialized tracks.
• Direct mentorship from experienced teammates.
• Access to AI tools and a diverse, international workforce.

Hiring process

• The hiring process lasts approximately 20 working days.
• Candidate data may be retained in the talent pool for up to two years.