3 дня назад
Customer Care Manager (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Care Manager (Fintech): Managing end-to-end client support for the French market with an accent on security and administration within a finance workspace. Focus on resolving complex production tickets, investigating account activity, and improving internal CRM workflows.
Location: Hybrid, Barcelona
Company
A leading European finance workspace providing banking and financial tools for SMEs.
What you will do
- Own client tickets end-to-end via chat, email, and video for the French market.
- Investigate account activity and transaction history to provide detailed solutions.
- Proactively recommend products and solutions based on client needs.
- Collaborate with Product and Tech teams to resolve bugs and feature requests.
- Contribute to internal projects to improve CRM workflows and databases.
Requirements
- Previous customer-facing experience in customer care or similar roles.
- Professional proficiency in French and English (written and spoken).
- Strong problem-solving skills for untangling ambiguous situations.
- Ability to work flexible hours, including weekends.
- Mindset for utilizing AI tools to optimize workflows.
Culture & Benefits
- Fast-track specialization and growth into product or project ownership.
- Trust-based autonomy and ownership of tickets and projects.
- Direct mentorship from senior teammates invested in your growth.
- Inclusive environment with 80+ nationalities.
- Unlimited access to advanced AI tools.
Hiring process
- The recruitment process typically lasts 20 working days.
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