Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Managing complex Tier 2/3 technical escalations for payment processing and SaaS platform bugs with an accent on API integrations and database troubleshooting. Focus on designing AI-powered automation and agents to optimize support efficiency and reduce manual toil.

Location: Remote (United States), must be located on the East Coast or available to work 9am–5pm EST

Salary: $110,000 - $120,000

Company

hirify.global is a late-stage venture-backed fintech company providing payment and financing solutions for veterinary practices.

What you will do

• Own Tier 2/Tier 3 escalations for payment processing failures, API integration issues, and SaaS platform bugs.
• Troubleshoot complex technical issues across payment rails and internal systems including PostgreSQL and Firebase.
• Design, build, and maintain AI agents and automated workflows to improve support team efficiency.
• Collaborate with Product and Engineering teams to surface and resolve systemic issues.
• Maintain thorough documentation of issue patterns, root causes, and resolutions.

Requirements

• Must be located on the East Coast or available to work 9am–5pm EST
• 4+ years of experience in technical support or support engineering for SaaS products.
• 2+ years of hands-on experience with payment processing systems (rails, processors, or reconciliation).
• Demonstrated experience building AI agents, LLM-based tools, or automation workflows.
• Proficiency with PostgreSQL, Firebase, and JetAdmin.
• Strong ability to analyze API logs and execute database queries independently.

Culture & Benefits

• Remote-first environment with an optional hybrid office in Pasadena.
• Unlimited PTO and covered healthcare.
• 401k match and equity retention policy.
• Cell plan reimbursement and monthly recognition opportunities.
• Access to learning platforms and resources for professional growth.