Customer Support Executive (Fintech)

TL;DR

Customer Support Executive (Fintech): Delivering trilingual support for entrepreneurs and SMEs navigating business incorporation and compliance with an accent on empathy, speed, and platform guidance. Focus on resolving complex inquiries, collaborating with cross-functional teams, and improving client experiences through data-driven insights.

Location: Must be based in Malaysia

Company

hirify.global is a fast-growing, tech-enabled B Corp providing automated back-office solutions for micro SMEs across Asia Pacific.

What you will do

• Resolve customer inquiries via email, live chat, and phone with speed and clarity.
• Guide clients through digital platforms for onboarding and document submissions.
• Troubleshoot issues related to business incorporation and accounting.
• Collaborate with Sales, Compliance, and Tech teams to ensure seamless service.
• Identify recurring customer pain points to suggest workflow improvements.

Requirements

• Bachelor's Degree in any field.
• Fluent in English, Mandarin, and Cantonese (Cantonese is non-negotiable).
• 0-2 years of experience in customer support (Fintech or SaaS preferred).
• Must be located in Malaysia.
• Proficiency with Zendesk, Aircall, Slack, and Gmail.
• Dedicated, quiet workspace with stable internet connection.

Nice to have

• Basic knowledge of Hong Kong business regulations.
• Experience in a fast-paced startup or scale-up environment.

Culture & Benefits

• Competitive market salary and generous paid time off.
• Eligibility for employee share ownership plan.
• Flexible working hours and remote-friendly environment.
• One month per year of fully remote work from anywhere in the world.
• Commitment to diversity, inclusion, and B Corp values.

Hiring process

• Self-video or Talent Acquisition interview.
• Case study discussion with the Hiring Manager.
• Soft-skills assessment with HR or leadership.
• Reference checks and offer.