Associate Systems Analyst - Software Trainer (Outpatient Clinical Staff) (Epic Ambulatory)

Location: Hybrid role based at WVUH Windwood in Morgantown, West Virginia, United States; travel to other hirify.global facilities or affiliated sites is required for implementations, training, and support.

Company

hirify.global is a health system supported by an information technology team serving clinical and operational staff.

What you will do

• Support the design, implementation, maintenance, testing, and optimization of software systems and basic clinical workflows.
• Develop and deliver classroom, one-on-one, and remediation training for outpatient clinical staff using Epic Ambulatory applications.
• Provide troubleshooting, ongoing end-user support, user security administration, data import/export assistance, and basic reporting.
• Assess user readiness, identify training needs, and contribute to curricula and training materials.
• Assist with project planning, scheduling, documentation, meetings, risk mitigation, issue management, and stakeholder communication.
• Collaborate with clinical, operational, and IT teams on implementations, workflow changes, system enhancements, and ongoing education.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or two years of relevant experience.
• Foundational ability to analyze business needs, document functional specifications, troubleshoot systems, test workflows, and support technical solutions.
• Strong written and verbal communication, relationship-building, teamwork, adaptability, attention to detail, and time-management skills.
• Ability to work in a hybrid office environment and travel to hirify.global facilities or affiliated sites as required.
• Ability to complete relevant certifications or proficiencies within 90 days after formal WVUHS Information Technology training, when required.

Nice to have

• Experience with clinical, business, imaging, or web application systems and advanced workflows.
• Experience in inpatient or outpatient clinical settings and healthcare system implementations.
• Knowledge of HL7, FHIR, DICOM, cloud-based healthcare applications, web services, reporting tools, and clinical data management.
• Experience with systems administration, data analysis, process mapping, workflow diagrams, and operational optimization.

Culture & Benefits

• Full-time schedule of 40 hours per week.
• Collaborative IT Training team environment with continuous learning and knowledge sharing.
• Standard office environment with reasonable accommodations available for qualified individuals with disabilities.
• Exempt position within West Virginia University Health System.