VP Onboarding (SaaS)

Location: Must be based in Germany (100% remote within Germany)

Salary: €117,000 – €140,000 gross per year

Company

hirify.global is a leading provider of software solutions for the fitness industry, serving over 10,000 gyms globally with products like Magicline, PerfectGym, and Finion.

What you will do

• Own the global onboarding strategy, operating model, and quality standards.
• Build, lead, and develop onboarding teams across Australia, the USA, Germany, and Poland.
• Define the global onboarding playbook and methodology for regional adaptation.
• Manage key performance metrics including go-live speed, onboarding quality, and capacity.
• Act as the senior escalation point for complex and at-risk enterprise onboardings.
• Partner with Sales on pipeline readiness and capacity planning.

Requirements

• 8+ years of experience in Enterprise SaaS implementation, onboarding, or Technical Customer Success.
• Proven senior leadership experience in building and scaling onboarding functions across multiple regions.
• Experience leading distributed, multi-time-zone teams.
• Excellent command of English is essential.
• Strong operational mindset with expertise in platform configuration, data migration, and API integrations.
• Ability to communicate effectively with executive leaders and enterprise customers.

Nice to have

• Experience with fitness, wellness, or membership platforms.
• German language skills.

Culture & Benefits

• 30 days of annual leave.
• Flexible working hours and 100% remote work within Germany.
• Fitness and well-being programs including EGYM Wellpass.
• Deutschland Ticket subsidy for commuting.
• Company pension scheme (bAV) with above-average employer contribution.
• Access to Udemy for professional development.