Enterprise Customer Success Manager (Fintech)

Location: U.S. Remote

Base salary: $125,000–$145,000 per year plus variable compensation and equity.

Company

hirify.global provides a customizable fintech platform that helps companies design, administer, and track employee benefits and wellness programs.

What you will do

• Own a portfolio of 15–20 high-value enterprise accounts throughout onboarding, renewal, retention, and expansion.
• Build relationships with executive sponsors, People and HR teams, Finance stakeholders, administrators, and end users.
• Develop account plans, success plans, renewal strategies, and expansion strategies in partnership with Sales.
• Monitor customer health, renewal risk, and value realization, leading mitigation plans for at-risk accounts.
• Represent enterprise customer needs and insights to Product, Engineering, Marketing, Sales, Support, and strategic alliances.
• Create scalable Customer Success playbooks, executive business review materials, and internal processes.

Requirements

• 5+ years of experience in Customer Success or account management in SaaS, fintech, healthcare, or the benefits space.
• Experience managing complex enterprise accounts and multiple stakeholders, including executive and C-level contacts.
• Demonstrated success in quota-driven roles focused on retention, renewals, and expansion.
• Ability to analyze customer data and business insights to shape account strategy and stakeholder decisions.
• Strong communication, organization, consultative relationship-building, and cross-functional coordination skills.
• Experience with enterprise account planning, executive business reviews, and value-based selling.

Nice to have

• Direct experience in the employee benefits space.
• Strong experience with complex, multi-stakeholder enterprise customers.

Culture & Benefits

• Remote-first work environment with several team onsites each year.
• 95% coverage of medical, dental, and vision insurance.
• Flexible PTO.
• $250 one-time work-from-home setup benefit.
• $500 annual Learning & Development benefit, $150 monthly cell phone and internet benefit, $100 monthly wellness benefit, and $100 monthly co-working and commuter benefit.