Customer Success Manager (SaaS)

Location: Helsinki, Finland; hybrid work with attendance at the Helsinki city-centre office at least 2 days per week. Occasional travel to meet customers, mostly within Europe, is required.

Salary: €3,900–€4,500 per month, depending on previous experience.

Company

hirify.global is a Finnish procurement analytics SaaS company that helps large organizations generate cost savings, understand procurement data, reduce emissions, and improve supply chain resilience.

What you will do

• Serve as the primary contact for dedicated customers and drive effective customer meetings, adoption, and engagement.
• Own customer journeys, coordinate ongoing activities, manage changes, flag issues, and lead development projects.
• Advise Procurement, Finance, and IT stakeholders on using procurement analytics software to achieve business outcomes.
• Manage onboarding processes and deliver user training on the application and its insights.
• Work with Key Account Managers to improve satisfaction, growth, retention, customer health, and upsell opportunities.
• Share customer requirements and business context with internal teams.

Requirements

• Experience managing or working closely with customers and building long-term relationships.
• Strong prioritization, organization, ownership, and deadline-management skills.
• Fluent English and excellent presentation and communication skills.
• Resilience, adaptability, comfort with ambiguity, and the ability to work in a fast-moving environment.
• Analytical mindset, strong problem-solving skills, and ability to work with large data sets.
• Ability to attend the Helsinki office at least 2 days per week and travel occasionally to meet customers.

Nice to have

• Experience or knowledge in procurement, supply chain, or finance.
• Experience with SaaS products, especially moderately complex products.
• Ability to hold discussions in French or German.
• Experience using or configuring Power BI, Tableau, or QlikSense and understanding how analytics are built.

Culture & Benefits

• Work with executives from Fortune 500 companies and colleagues representing more than 40 nationalities.
• Flexible hybrid working model with essential tools for remote work.
• Freedom and responsibility in a supportive, growth-oriented environment.
• Mobile phone connection, home internet plan, equity program, referral bonus, and extensive healthcare.
• Sports and culture benefits, self-development opportunities, and family-friendly working conditions.

Hiring process

• Submit a CV and cover letter through the recruitment system.
• Applications are reviewed continuously, and the position will be filled once a suitable candidate is found.