Director Client Success (Payments)

Location: Frankfurt, Germany; at least 3 days in the office

Salary: €100,800–€165,600 annually, potentially including sales incentive payments; bonus and equity may also apply.

Company

hirify.global provides payments technology that facilitates transactions between consumers, merchants, financial institutions, and government entities worldwide.

What you will do

• Lead, coach, and develop a high-performing Client Success team across a collaborative, multi-location environment.
• Manage strategic client accounts and build trusted relationships with senior stakeholders.
• Develop and monitor Client Success Plans, tracking product adoption, performance, satisfaction, and client health.
• Oversee implementation and adoption of hirify.global products, coordinating readiness activities across client and internal stakeholders.
• Lead resolution of complex client issues, major incidents, and operational resilience events.
• Drive client education, operational reviews, knowledge sharing, and strategic Client Success transformation initiatives.

Requirements

• Prior people management experience, ideally in a matrixed and multi-location environment.
• Strong analytical, prioritization, problem-solving, and executive communication skills.
• Ability to explain complex technical concepts and business issues clearly to different audiences.
• In-depth knowledge of the payments industry, including market trends, competitors, threats, and regulatory environments.
• Knowledge of artificial intelligence concepts and applications and their potential value for hirify.global and its clients.
• Excellent written and verbal communication skills in German and English.

Nice to have

• Certification or qualification in Client or Customer Success, project management, or a related discipline.

Culture & Benefits

• Collaborative, accountable, and growth-oriented team culture.
• Opportunities to contribute to global Client Success transformation and continuous improvement.
• Medical, dental, vision, pension, life insurance, annual leave, and wellness benefits may be available.
• Potential bonus, equity, and sales incentive payments may apply.