Manager, Client Success (SaaS)

Location: Remote within the United States; travel up to 20% to client locations, conferences, and company events may be required.

Company

hirify.global provides insurance payment infrastructure connecting digital communications, inbound payment processing, and outbound disbursements for insurance carriers.

What you will do

• Lead, coach, mentor, and develop Client Success professionals.
• Set performance expectations, operating standards, and development plans.
• Guide client leadership, sponsor relationships, strategic communication, and escalation management.
• Drive consistent Client Success processes and proactively manage client experience risks.
• Use reporting, client insights, operational metrics, AI-assisted tools, and automation to improve efficiency and outcomes.
• Partner cross-functionally to reduce friction, improve the client journey, and strengthen client relationships.

Requirements

• Bachelor's degree and 5+ years of experience in Client Success, Customer Experience, Account Management, Relationship Management, or a related field, or equivalent experience.
• Experience managing and developing customer-facing professionals.
• Experience working in a technology company offering SaaS or integrated solutions.
• Strong leadership, coaching, relationship management, communication, presentation, and stakeholder-influence skills.
• Ability to use reporting, metrics, client insights, AI-assisted tools, and data to identify risks and improve decision-making.
• Ability to travel up to 20% and work outside standard business hours when required.

Nice to have

• Experience in the insurance and/or payments industry.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Career advancement and internal growth opportunities.
• Work-life balance focus.
• Employment is contingent on successful background screening, with periodic checks permitted during employment.