Senior Consultant - Client Support Services (TechnologyOne)

TL;DR

Senior Consultant (TechnologyOne): Managing and resolving client support cases and optimizing business applications with an accent on gap analysis and solution evaluation. Focus on designing and implementing business systems tailored to client needs within the TechnologyOne ecosystem.

Location: Remote within Australia or New Zealand

Company

hirify.global is an ASX-listed advisory and IT solutions company providing expert consulting in business applications such as TechnologyOne, Infor, and SAP.

What you will do

• Manage and action client support cases via a ticketing system, prioritizing requests to deliver high-quality outcomes.
• Troubleshoot client issues and conduct gap analysis between requirements and TechnologyOne system capabilities.
• Recommend and implement tailored solutions to meet specific client business needs.
• Collaborate with consulting experts to ensure complex client cases are resolved to the highest standard.
• Support clients in simplifying, optimizing, and modernizing their business applications.

Requirements

• 2+ years of TechnologyOne Consulting experience (specifically CiA, with older Ci versions from 2023+ being an advantage).
• 2+ years of experience in the design and implementation of business systems.
• Experience in documenting functional specifications and analyzing customer requirements.
• Must be based in Australia or New Zealand.
• Strong verbal and written communication skills with the ability to build lasting client relationships.

Nice to have

• Skills in TechnologyOne HRP, Asset Management, or Property and Rating.
• Technical proficiency in BPAs, ETLs, TScripts, and Dashboards/Data Models.

Culture & Benefits

• Flexible employment options: permanent full-time or permanent part-time (4 days a week).
• Investment in professional development through industry certifications and study assistance.
• Comprehensive employee recognition and wellbeing platform.
• Mental health support through an Employee Assistance Program.
• Paid parental leave and support for family and caring responsibilities.