People Advice Team Manager

TL;DR

People Advice Team Manager (HR): Leading and developing a high-performing team of People Advisers to deliver consistent, customer-focused HR support across the organization with an accent on service quality, KPI management, and operational efficiency. Focus on driving continuous improvement, implementing manager self-service solutions, and collaborating with Employee Relations Specialists to ensure effective service delivery.

Location: Must be based in or able to commute to Manchester for hybrid work (2 days/week in office)

Salary: £42,700 – £48,000

Company

hirify.global is the UK's largest provider of academic qualifications, dedicated to advancing education and supporting its people.

What you will do

• Lead, coach, and develop a team of four People Advisers to ensure high-quality, consistent service.
• Oversee HR advice and casework, using data and KPIs to drive performance and continuous improvement.
• Shape the future of the People Advice service through process optimization and operational change.
• Act as an escalation point for complex queries and collaborate with Employee Relations Specialists.
• Develop self-service resources, templates, and guidance to empower managers and colleagues.
• Monitor service data to identify trends, risks, and opportunities for service design enhancements.

Requirements

• Significant experience in HR advisory, employee relations, or people services environments.
• Proven experience leading, developing, and motivating a team.
• Strong track record of managing KPI and SLA-driven services.
• CIPD Level 5 qualification or equivalent experience.
• Ability to work from the Manchester office 2 days per week.
• Experience implementing process improvements and manager self-service solutions.

Culture & Benefits

• Opportunity to lead a critical people-focused service with broad exposure to operational change.
• Ongoing professional development and leadership growth opportunities.
• Flexible working arrangements to support work-life balance.
• Collaborative and supportive environment within the People Group.
• Commitment to diversity, equity, and inclusion across all dimensions.

Hiring process

• Submission of CV and cover letter by 26 July.
• Interviews held in the Manchester office starting 04 August.