Professional Services Consultant

TL;DR

Professional Services Consultant (SaaS/CRM): Guide Mid-Market and Small Enterprise customers through successful deployment and initial adoption of the Gong platform with an accent on hands-on platform configuration, revenue operations best practices, and measurable business outcomes. Focus on discovery and process mapping, solution design and documentation, QA/UAT and post-go-live hypercare, and validating integrations with customer technical teams.

Location: Chicago

Salary: $100,000-$150,000 USD (annual hiring range)

Company

hirify.global builds an AI-powered revenue intelligence platform that unifies data, insights, and workflows for revenue teams.

What you will do

• Run discovery and business process mapping to analyze current revenue workflows, diagnose customer needs, and define the optimal Gong solution.
• Perform hands-on configuration of the Gong platform to match the approved solution design and meet customer business requirements.
• Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation.
• Drive organizational change management (OCM) activities to support user adoption and sustained value realization post go-live.
• Own QA and testing: develop test scenarios, coordinate UAT, and provide immediate support during post-go-live hypercare.
• Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists for deployment.

Requirements

• 4+ years of consulting experience in a customer-facing Professional Services role, preferably for SaaS implementations.
• Ability to manage relationships with stakeholders across Sales, Marketing, and RevOps.
• Strong knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure).
• Proficiency designing and implementing solutions in a major CRM platform (Salesforce, Hubspot, or Dynamics).
• Technical aptitude for hands-on configuration, troubleshooting, and working with customer technical teams.
• Excellent communication, interpersonal, and presentation skills to convey technical and business concepts.

Nice to have

• Working knowledge of a sales methodology (e.g., MEDDICCC, Challenger Sale, Miller Heiman).
• Experience supporting implementations in Mid-Market or Small Enterprise segments.
• Familiarity with foundational project management principles (scope management, task planning).
• Willingness to travel up to 25% to customer sites for critical milestones.

Culture & Benefits

• Medical, dental, and vision plans for you and your family.
• Wellbeing Fund (flexible wellness stipend) and mental health benefits with covered therapy and coaching.
• 401(k) program, education & learning stipend, and flexible vacation time.
• Paid parental leave and company-wide recharge days each quarter.
• Work from home stipend to support a remote environment.

Hiring process

• Interviews to assess consulting experience, CRM/SaaS implementation skills, and customer-facing communication.
• Evaluation of fit for delivery responsibilities and ability to manage multiple concurrent projects.